Customer Service
At tonatua, we are committed to providing you with the best online shopping experience. Our dedicated customer service team is here to assist you with any inquiries, concerns, or support you may need.
Orders & Shipping
- Assistance with placing of online orders.
- Tracking your orders and estimated delivery times.
- Shipping policies and delivery options for local and international customers.
Returns & Refunds
- Hassle-free returns for eligible products.
- Refund processing and exchange policies.
- Guidelines for returning defective or incorrect items.
Product Inquiries
- Detailed information about our products, materials, and origins.
- Assistance in choosing the right product for your needs.
- Support for bulk or wholesale purchases.
Account & Payments
- Help with creating and managing your account on tonatua.com.
- Secure payment options and troubleshooting transaction issues.
- Assistance with updating your billing and shipping information.
Business & Seller Support
- Guidance for businesses to list their products on tonatua.com.
- Managing online storefronts and tracking sales.
- Tips for optimizing product visibility and increasing sales.
General Assistance & Feedback
- Resolving any concerns related to your shopping experience.
- Providing feedback or suggestions to help us improve.
- Contacting our support team for personalized assistance.