Return Policy

1. Return Eligibility

We accept returns under the following conditions:

• Item must be returned within 48 hours of delivery.
• Item must be unused, in its original packaging, and in resalable condition.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Personal hygiene products (e.g., skincare, undergarments).
• Perishable goods (e.g., food, flowers).
• Customized or personalized items.
• Gift cards and digital products.

3. Return Process

To return an item, follow these steps:

• Contact our customer service at +233 (0) 20 9258509 within 48 hours of receiving the item.
• Provide your order number and reason for the return.
• Ship the item to our designated return address.
• Once received and inspected, we will process the return within 48 business hours after submission.

4. Return Shipping

The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

5. Exchange Policy

If you would like to exchange an item, contact us at +233 (0) 20 9258509. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven't received a refund after a return, please:

• Check your bank account again.
• Contact your bank or payment provider, as processing times may vary.
• If issues persist, email us at +233 (0) 20 9258509