Refund Policy

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Item received is damaged or defective.
• Wrong item was delivered.
• Item does not match the description on our website.
• Item is returned in its original condition within 48 hours of delivery.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Personal hygiene products (e.g., skincare, undergarments).
• Perishable goods (e.g., food, flowers).
• Customized or personalized items.
• Gift cards.

3. Refund Process

To request a refund, follow these steps:

• Contact our customer support at +233 (0) 20 9258509 within 48 hours of receiving the item.
• Provide your order number, item details, and reason for the refund request.
• If eligible, return the item to our designated address.
• Once received and inspected, we will process the refund within 48 business hours after submission.

4. Refund Method

Refunds will be issued using the original payment method. If unavailable, store credit may be provided.

5. Late or Missing Refunds

If you haven’t received a refund within the stipulated time, please:

• Check your bank account again.
• Contact your bank or payment provider, as processing times may vary.
• If issues persist, contact us on +233 (0) 20 9258509

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us on +233 (0) 20 9258509